Holiday Packages Never Arrived Overseas, Families Say

CHICAGO (CBS) – Millions of people opened their Christmas gifts nearly a month ago. But some Chicago families are still waiting for the packages they sent to loved ones to arrive.

That’s because the shipping company they hired had a holiday surprise of its own, CBS 2’s Mai Martinez reports.

The people used a company called Shipping Express and most were promised their packages would be delivered to the Philippines by late November or early December. But as of Monday, dozens — possibly hundreds — of Christmas packages still had not arrived at their final destinations.

Jovito Dauz says his family was looking forward to receiving the package he shipped back in October. It was filled with shoes, computer software and clothing for several family members. 

“It is so frustrating because a lot of families depend on those gifts.  Sometimes that’s the only gifts that they can have during Christmas,” Dauz said.

Nena Lazar is equally frustrated about the 22 boxes she shipped over the past few months. She says the contents are worth about $10,000, and she fears her family will never receive any of the gifts. 

“I’m sick to my stomach, thinking about it because it took me couple of years to save money to buy all that stuff for my aunts, nieces and nephews … it’s all gone,” she said.

Lazar’s fears and those of other customers are growing since they can’t find anyone at the business anymore. They say their calls aren’t being returned.

Many customers, including Rona Jeongco, say they’ve done business with Shipping Express in the past and had no problems. They’re not sure why the owners are avoiding them now. 

“Be responsible … Call us and tell us what happened,” Jeongco said in comments directed to the owners.

It’s not just the customers the owners are avoiding. No one came to the door at their home Monday. An employee who came by to find out why he hadn’t been paid in two weeks also struck out.

“They told us all the employees that we don’t need to come because they have a problem in the company,” said Dennis Duenas, who says he’s worked for Shipping Express for about six months.

News of possible problems with Shipping Express is no surprise to the Better Business Bureau office in Chicago. 

“We had a surge of complaints against this organization. They currently have our lowest rating, which is F,” said Steve Bernas, President and CEO. 

As recently as this month, Shipping Express was advertising its services in the local Filipino-American news magazine, “Pinoy”. The paper pulled February’s ad because of all the complaints it’s received about Shipping Express.

Several of the customers are also planning to file complaints with Illinois Attorney General Lisa Madigan’s office. CBS 2 made several attempts to contact anyone with Shipping Express for comment but was unable to reach anyone.

  • Roberta Waker

    What a shame these gifts were never delivered. I hope Lisa Madigan can file a lawsuit against these people and maybe recover some of the money for these poor people. You don’t know who to trust with packages or gifts anymore. Paid the Post Office for Express Mail which arrived two days late and no delivery was even attempted. The postal clerk left a note in the mailbox. While this isn’t as bad as what Shipping Express has done; it still isn’t right. So far FexEx and UPS are holding their own – might want to try using them if they go where you need to ship.

  • Jerome G.

    I’m one of the victims of this company. I visited my folks in Chicago late October after a business trip and bought some good and had them shipped back to the Philippines hoping I’ll get them before the holidays. I’m still in Philippines now and no word from these guys at all. Their numbers aren’t even working. Before the holidays, I got to talk to one of their local reps and promised delivery before Dec. 24 but nothing came and I’m still waiting. The funny thing is that I might go back to Chicago next month and the box would still be missing!

  • beth

    am one of the unfortunate filipinos who is experiencing so much stress and very disappointed regarding my 3 undelivered boxes shipped last oct 20..i’ve watched this TV coverage and i think somebody forgot to mention that the owner of shipping express is connected to the owner of CIRERA Shipping Express..Mr.A.CIRERA is the father of ROBERT CIRERA of SE Phils…maybe and hopefully Mr.A.CIRERA make a move to save his name as well..

  • heidi

    I should be receiving 2 packages here in the Philippines. According to my sources there, they were having a problem with their counterpart here in the Philippines, Pentafast cargo. It’s asking for more money from SE. I went to see see Pentafast, their office warehouse is locked one Friday early afternoon. Their next door neighbor office said, that its been locked for awhile.
    So they’re changing to a different cargo broker… I’ll try to call the new broker tomorrow and check. Our packages are still at the customs. Hopefully people from customs wont try to open them.



  • jimmy

    CIRRERA… they also have money remittance… dont use them.

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