CHICAGO (CBS) — FedEx says it learned a valuable lesson from a viral video showing a delivery man throwing a package, but try telling that to a Rogers park woman says her jaw dropped when she saw the same thing happen Thursday afternoon.
As WBBM Newsradio’s Mike Krauser reports, the now-infamous YouTube video shows a FedEx driver tossing a boxed computer monitor over a fence instead of ringing a customer’s buzzer.
LISTEN: WBBM Newsradio’s Mike Krauser reports
“I am upset and embarrassed for our customer’s poor experience. This goes directly against all FedEx values. It’s just not who we are,” FedEx senior vice president Matthew Thornton III says in the video.
Thornton said the FedEx was “already using (the video) as a learning opportunity.”
But apparently, a Fed Ex deliveryman spotted by Caryn Hillman Thursday afternoon in Rogers Park didn’t get the memo.
A delivery was coming to one of Hillman’s neighbors in a multi-unit building on the 1500 block of West Fargo Avenue around 4 p.m., Hillman said. The FedEx deliveryman walked up carrying a box, she said.
“So it’s like, in a garbage bag to protect it from getting wet. So he looks both ways to see if anyone is watching,” she said.
Hillman is pretty sure she and the deliveryman made eye contact. But she says he tossed the box over the fence, anyway, as both she and another man watched.
“I’m just like dumbfounded. And this gentleman stopped. I was like, you saw that too? Did you see the You Tube video? This is just insane,” she said.
Afterward, the deliveryman ran off to his car, even though he had another delivery a couple of doors away.
“He has to have had seen me, and he still proceeded to lob this package over the fence. It was like I was watching the You Tube video in person. He threw it, I would say 8 feet,” she said.
Hillman’s husband snapped a picture showing the box sitting in a front yard.