Aurora Man: Comcast Cable Box Was Full Of Roaches

AURORA, Ill. (CBS) — Finding cockroaches in your home is never a pleasant experience, but one Aurora man was surprised recently to see them coming out of a place one would never expect them.

As WBBM Newsradio’s Bernie Tafoya reports, Antonio Munoz of Aurora is hardly feeling Comcastic, as the old slogan goes.

LISTEN: WBBM Newsradio’s Bernie Tafoya reports

Munoz says he recently signed up for Comcast cable TV service, and soon after the installer left his home, roaches began crawling out of the cable box.

Munoz says he had never before had a roach problem. He said it looked like the cable box had been used previously.

“You don’t know where this equipment came from,” he said.

Munoz said no one could help him for several days when he called the Comcast customer service line.

And even when he brought a bag with the roaches and the cable box to the Comcast office, Munoz says Comcast gave him the runaround over getting a new box. They told him it would require another installer.

“Why wouldn’t they just take the time to bring you new equipment?” he said.

Now, a Comcast representative says Munoz has a new box, and an apology.

Munoz’s problem comes shortly after the news of a class action lawsuit that Comcast employees are making against the company on the South Side of Chicago. The lawsuit, which was filed in U.S. District Court, says that employees were often forced to install inadequate, bug-infested equipment at South Side homes.

The Aurora Beacon-News contributed to this report, via the Sun-Times Media Wire.

  • Average Guy

    Caught! Now you have to pay up.

  • Morgan S.

    This has been a long issue in Illinois, is it time for our STATE LEGISLATORS to hold the cable companies accountable for many service issues – well no they would Lobby to do business as usual…

    • Martin

      More than just cable compants…most big businesses don’t have customer service anymore…that’ what happens when you hire folks based on who they know and not what the know…they don’t care anymore and can’t do more than read the screen in front of them.

      • Jaye

        GREAT point!

  • Martin

    As a subscriber to Comcast and a resident of Aurora, the only only thie thast shocked me about this story was that roaches were in the box. I’ve fought multiple times with Comcast ‘support’ about getting a box fixed…and any time I’ve taken it in for exchange, I’ve never gotten a new one. The only times I’ve gotten ‘new’ ones were when it was the installer that brought it out.

  • Chivi

    They suck!! I have Comcast and am switching services this year. They do not respond quickly but they keep billing you anyway.

  • missy

    what color were roaches? black?

  • Headlines | The Daily Slog

    […] So Much for the War on Drugs  “Aurora Man: Comcast Box Was Full of Roaches”–headline, WBBM-TV/AM website (Chicago), Jan. 3 […]

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