(CBS) — Mistakes with an order in a drive-thu happen all the time. But not like this one.
WBBM Newsradio’s Cisco Cotto reports.
Debbie and Hans Wirth eat at McDonald’s every day.
Hans is a lung cancer patient receiving chemo, and the McDouble sandwich is about the only thing he says he has an appetite for.
On Wednesday evening, they went through the drive-thru at the restaurant on Biesterfield Road in Elk Grove Village.
When they got home they opened the sandwich and found a dirty rag instead of a burger. They called the restaurant and were told they could get a replacement sandwich, but all they really wanted, they said, was a formal apology.
Hans Wirth says a manager called him Thursday evening to apologize.
The Wirths say they will continue to go to McDonald’s.
McDonald’s released a statement Thursday evening from owner operator Rich O’Keefe. “I take this matter seriously and we are currently looking into this claim,” he said.
Hans and Debbie Wirth says this is what they found — a rag, not a burger — following a recent trip to McDonald’s. (courtesy: Wirth family)
Cisco CottoCisco Cotto joined the WBBM Newsradio staff in September of 2014.
The Aurora native has spent his entire radio career in Illinois. It includes...More fromCisco Cotto