It happened Thursday afternoon on Randolph near the Chicago River.
We’re learning more about the emergency dispatcher who was on the phone with gunman Eric Anderson and the incredible story of what was going on behind the scenes. CBS 2′s Brad Edwards reports.
Callers trying to enjoy the Fourth of July on Chicago’s lakefront were reporting incidents of chaos. CBS 2′s Suzanne Le Mignot reviews the recordings.
When Generald Collins was robbed at gunpoint early Friday, he knew just what to do.
Frustration over the way 911 emergency calls are handled.