Scattered reports began to come in about 6:30 p.m. that buses on multiple routes are experiencing outages, CTA spokeswoman Lambrini Lukidis said. She could not immediately provide which routes or how many buses are affected.
Bus drivers have said they’re seeing fewer problems with Ventra fare cards, and the mayor said he’s not holding Claypool responsible for the foul-ups with the switchover to Ventra.
A CTA watchdog group is revealing some new information about the makers of the Ventra card that just might have you scratching your head asking what was the CTA thinking?
A union official on Thursday showed reporters a photograph of a Ventra card that worked –- despite having a negative balance of $272.50.
The chairman of the Regional Transportation Authority said Wednesday the problems with the Ventra fare card system amount to “systemic failure,” not just “a computer glitch.” And he ordered his chief auditor to determine how much it’s costing.
If you wave your wallet over Ventra card readers, beware. Other cards in there could be mistakenly charged a transit fee. CBS 2′s Dorothy Tucker reports.
Commuters had so much trouble with the CTA’s Ventra payment cards Tuesday night workers in yellow vests offered free rides.
The ongoing teething problems with the Ventra fare card were front and center at the CTA’s only public hearing on its 2014 budget.
Mayor says Ventra contractor won’t get paid until system is working the way it should.
CTA president Forrest Claypool on Tuesday said the contractor on the new Ventra fare-collection system will not be paid until the problems are resolved.
Many CTA riders are still experiencing big problems with their transition to the new Ventra card, and two aldermen want to hold City Council hearings to get answers from CTA officials.
Tempers are flaring as more CTA customers are unable to contact CTA’s customer service with questions about their new Ventra transit cards.
Amalgamated Transit Union Division 308 President Robert Kelly said the employees he represents are getting verbal abuse daily.
“Courtesy calls” to Ventra customers are being made by a vendor hired by the Chicago Transit Authority for up to $245,000 without CTA board approval as part of an “unforeseen” Ventra expense, CTA officials said Monday.
A grassroots riders group wants the CTA to scrap the Ventra system, reports WBBM’s John Cody.
A CTA bus rider has filed a federal lawsuit alleging breach of contract and consumer fraud. Among his complaints, he says he was wrongly charged for making calls to the CTA’s customer service center.
A reversal from the CTA today as the agency deals with problems with its new Ventra cards.
CBS 2’s Suzanne Le Mignot reports call center Wait times have improved significantly, but there are still some customers who are upset with the transition to the new Ventra system.
Pace employees will be staged at 14 transit stations in the city during the next two weeks in an effort to inform customers about fare policy changes.
The CTA’s switchover to the new Ventra fare system was hitting a major milestone on Monday, as the agency stopped sales of its old magnetic-striped fare cards at train stations.