When Ventra was first unveiled in September, there were massive teething problems.
CBS 2 has learned the CTA has quietly paid the makers of its Ventra card $2.4 million. That’s just for the first three months.
CTA is a lot happier now with the Ventra farecard than it was even a month ago. But CTA President Forrest Claypool said Wednesday that the final phase-out of old fare cards is at least two months off.
According to the Chicago Transit Authority, there could be a new transition schedule for the Ventra fare payment system as early as next month. This comes after the CTA set three performance standards for Cubic Transportation Systems — the company behind Ventra — back in November. As of January 1st, the CTA says Cubic has met these standards.
The CTA gave out more than a million dollars in free rides due to Ventra equipment failure over a two month period.
Scattered reports began to come in about 6:30 p.m. that buses on multiple routes are experiencing outages, CTA spokeswoman Lambrini Lukidis said. She could not immediately provide which routes or how many buses are affected.
Bus drivers have said they’re seeing fewer problems with Ventra fare cards, and the mayor said he’s not holding Claypool responsible for the foul-ups with the switchover to Ventra.
A CTA watchdog group is revealing some new information about the makers of the Ventra card that just might have you scratching your head asking what was the CTA thinking?
A union official on Thursday showed reporters a photograph of a Ventra card that worked –- despite having a negative balance of $272.50.
The chairman of the Regional Transportation Authority said Wednesday the problems with the Ventra fare card system amount to “systemic failure,” not just “a computer glitch.” And he ordered his chief auditor to determine how much it’s costing.
If you wave your wallet over Ventra card readers, beware. Other cards in there could be mistakenly charged a transit fee. CBS 2′s Dorothy Tucker reports.
Commuters had so much trouble with the CTA’s Ventra payment cards Tuesday night workers in yellow vests offered free rides.
The ongoing teething problems with the Ventra fare card were front and center at the CTA’s only public hearing on its 2014 budget.
Mayor says Ventra contractor won’t get paid until system is working the way it should.
CTA president Forrest Claypool on Tuesday said the contractor on the new Ventra fare-collection system will not be paid until the problems are resolved.
Many CTA riders are still experiencing big problems with their transition to the new Ventra card, and two aldermen want to hold City Council hearings to get answers from CTA officials.
Tempers are flaring as more CTA customers are unable to contact CTA’s customer service with questions about their new Ventra transit cards.
Amalgamated Transit Union Division 308 President Robert Kelly said the employees he represents are getting verbal abuse daily.
“Courtesy calls” to Ventra customers are being made by a vendor hired by the Chicago Transit Authority for up to $245,000 without CTA board approval as part of an “unforeseen” Ventra expense, CTA officials said Monday.
A grassroots riders group wants the CTA to scrap the Ventra system, reports WBBM’s John Cody.