AURORA, Ill. (CBS) — Finding cockroaches in your home is never a pleasant experience, but one Aurora man was surprised recently to see them coming out of a place one would never expect them.
As WBBM Newsradio’s Bernie Tafoya reports, Antonio Munoz of Aurora is hardly feeling Comcastic, as the old slogan goes.
LISTEN: WBBM Newsradio’s Bernie Tafoya reports
Munoz says he recently signed up for Comcast cable TV service, and soon after the installer left his home, roaches began crawling out of the cable box.
Munoz says he had never before had a roach problem. He said it looked like the cable box had been used previously.
“You don’t know where this equipment came from,” he said.
Munoz said no one could help him for several days when he called the Comcast customer service line.
And even when he brought a bag with the roaches and the cable box to the Comcast office, Munoz says Comcast gave him the runaround over getting a new box. They told him it would require another installer.
“Why wouldn’t they just take the time to bring you new equipment?” he said.
Now, a Comcast representative says Munoz has a new box, and an apology.
Munoz’s problem comes shortly after the news of a class action lawsuit that Comcast employees are making against the company on the South Side of Chicago. The lawsuit, which was filed in U.S. District Court, says that employees were often forced to install inadequate, bug-infested equipment at South Side homes.
The Aurora Beacon-News contributed to this report, via the Sun-Times Media Wire.