(CBS) — Chicago officials say it’s up to the neighbors to clear the snow and ice from sidewalks so the disabled can get around safely – and even if city snowplows make their jobs more difficult.

WBBM Political Editor Craig Dellimore reports.

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The bottom line, says 3-1-1 system director Audrey Mathis, is that people with homes or businesses near street corners with wheelchair-accessible ramp cuts are responsible for keeping them clear.

But don’t city snowplows sometimes bury them?

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“That’s an interesting question,” Mathis conceded Thursday. “It’s unfortunate when the streets are plowed, that is usually where the snow, it is packed.”

The city isn’t required to clear the sidewalks.

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“We ask neighbors and people on the block to be considerate and understand. A lot of times the people who live on the corners take care of those areas as well,” Mathis says.