CHICAGO (CBS) — A year ago, it seemed everyone who rode Metra was complaining about lousy service in the teeth of a bitterly cold and snowy winter.
While there are still complaints this winter, they are far fewer than this time a year ago, when each day seemed to bring new emergencies.
Between this New Year’s Day and Jan. 11, 481 Metra trains were delayed. While not inconsequential, it is only 29 percent of the 1,657 recorded the same 11 days in 2014. On time performance increased from 71.5 percent to 91 percent.
That is not good enough for Metra CEO Don Orseno, but he concedes it is a big improvement. Asked if he credits Mother Nature or steps Metra took over the summer, he says “a little of both.”
Orseno said it was nowhere near as snowy — 10.2 inches versus last year’s 19.9 over the 11-day period. But he said the average temperature was only two degrees warmer.