CHICAGO (CBS)– The Illinois Department of Employment Security reported 26,194 new unemployment claims were filed during the week of August 24 in Illinois.

There were 881,000 new claims filed across the country last week.

The Illinois Department of Employment Security said 26,262 unemployment claims were filed during the week of August 17 in Illinois.

IDES reported 22,406 new unemployment claims were filed during the week of August 10 in Illinois.

CBS 2 spoke with four IDES employees. For the first time, these workers offered a glimpse into the challenges IDES employees face daily working to get thousands of new unemployment claims processed, as well as the factors they believe contribute to why so many people have not received their benefits.

CBS 2 has extensively reported about how unemployment has surged in Illinois and neighboring states during the coronavirus pandemic.