By Steven Graves

CHICAGO (CBS) — Want to renew your driver’s license or ID in Illinois?

Make sure you check the Secretary of State’s website. Select offices are now going by appointment only.

READ MORE: Chicago Weather: Freezing Overnight

The effort is part of a pilot program at about 15 suburban locations. One is in Deerfield, where the online booking system recently experienced an outage.

“So there’s nothing online you can do and there’s no hotline to call. You have to come to the DMV and maybe get a lot of your time wasted,” said Jim Sayegh, who was renewing his license.

READ MORE: Emmett Till's Cousin Reacts To Conviction Of Derek Chauvin And Today's State Of Racial Justice; George Floyd's Brother Said Till Was 'The First George Floyd'

Customers now have to scan a QR code in person on their smartphones to book an appointment slot. The Secretary of State’s office hopes changes will decrease long lines.

The system should be in Chicago by the end of next month.

MORE NEWS: Rev. Jesse Jackson After Chauvin Verdict: 'We Must Learn To Live Together As Brothers And Sisters And Not Die Apart'

Right now, the following driver services facilities that are in the test phase of the appointment program: Lake Zurich, Waukegan, Woodstock, Elgin, Aurora, Naperville, Des Plaines, Joliet, Schaumburg, Lombard, Deerfield, Melrose, Plano and Bridgeview.