What Is Chicago Doing About Residents' Complaints About Crumbling And Filthy Viaducts?In a series of CBS2 stories in the past couple of months, viewers have grumbled to us about nasty pigeon poop, concerning cracks, and peeling paint.
Fed Up With Jobs Being Marked Complete When They're Not, Ald. Andre Vasquez Introduces Legislation To Improve 311 SystemA North Side alderman is fed up with the city's 311 system, and he is introducing a new law to improve it.
Despite Being Marked 'Completed' In 311, Pothole In South Chicago Is Still ThereWhat do you do when you can't get the city to fix those pesky potholes? You call CBS 2’s Tim McNicholas, who just found yet another instance of the city mishandling a 311 complaint.
311 Calls To Trim Dangerous Trees Are Being Marked 'Completed,' Sometimes With Claims There's 'No Tree'A South Side alderman says in his ward, 311 requests for tree-trimming have been marked completed when they are not.
How Can Chicago Improve Procedures To Make Sure 311 Requests Are Really Completed? An Expert Has An IdeaFrom sinkholes to heaps of trash, the CBS 2 Morning Insiders have uncovered story after story of 311 complaints marked “completed” – while residents say the job wasn’t actually done.
311 Calls For Noise Complaints Were Plenty In Chicago During Stay-At-Home PeriodHome is supposed to be a quiet respite, but for many during the coronavirus quarantine, it was anything but.
Gary's 311 Services Request Phone Line Not Working ProperlyMayor Jerome Prince’s spokesperson insisted the city is still receiving requests, but he didn’t specify whether those requests came in over the phone or through the 311 app.
Witnesses To Package Thefts Say They're Getting Runaround From 311’Tis the season for package thefts, but people trying to report the crimes said they got the runaround from police and 311.
Man Got 311 Confirmation That West Loop Sinkhole Was Fixed -- But It Wasn'tThe CBS 2 Morning Insiders are taking on a pesky sinkhole – an inconvenience to West Loop drivers that the city hasn’t fixed despite one man’s request.
Chicago Fire Department Hands Out Free Smoke Detectors After Fatal Fire In Washington HeightsMembers of the Chicago Fire Department gave out free smoke detectors and information to Washington Heights residents after a fire killed a 50-year-old man Friday night.
Some Stay In Their Homes Despite Not Having HeatJune Bowman-Sims' furnace went out more than a week ago, but the 77-year-old retired nurse says she can't afford to repair it and refuses to leave her home.
Chicago Unveils New 311 AppCity residents can take pictures of downed tree limbs and graffiti and send it to 311 and track progress on those requests.
City Of Chicago Could Spend Up To $24,000 On Focus Groups To Test 311 UpgradesThe City of Chicago is asking residents to participate in the testing phase of upcoming upgrades to the city’s 311 system—but not on a volunteer basis.
Animated Map Tracks Potholes Across ChicagoThere have been nearly 260,000 pothole repair requests made to the Chicago's 311 hotline this winter season.
City Official Urges Neighbors To Keep Snowy Sidewalks PassableYes, 3-1-1 system director Audrey Mathis concedes, sometimes city snowplows make the job tougher by dumping snow at corners.