Answers Arrive About Who Is Calling Unemployed Illinoisans Back At IDES And Where They're LocatedAfter hearing from so many laid-off workers – frustrated by failures of the Illinois Department of Employment Security’s new callback system - we asked IDES and the Governor's office how many people are staffing the phone lines, how that staffing breaks down, and where those people are.
Woman Says After Not Getting Benefits From IDES, She Called Governor's Office And Got Hung Up OnWe got dozens of emails on Wednesday alone from people still not getting the answers they need from the Illinois Department of Employment Security.
Who Is On The Other End For IDES Calls? State Says Agents Are All Illinois Residents, But 3 Of 4 Subcontractors Are Based ElsewhereWho is on the other end of the line when you call the Illinois Department of Unemployment Security?
With Unemployed Illinoisans Not Getting Calls Back, What's Going On At IDES? CBS 2 Demands AnswersThursday marks three weeks since the Illinois Department of Employment Security debuted a callback feature – something the state called a solution for those trying to get through over the phone. But we've learned for many, their calls that aren't coming.
Unemployed Workers Complain They've Been Waiting For Days For Callbacks From IDES Phone SystemMany jobless Illinois workers have taken advantage of the state’s new feature in which they can skip countless calling and long hold times and let someone from the state’s Department of Employment Security call them back. The problem is, some wait times have turned into days.