Citizens Utility Board Reminds Public That Help Is Available If You Can't Pay Utility Bills Amid PandemicIf you're struggling to pay your utility bills during the COVID-19 pandemic, the Citizens Utility Board, or CUB, wants to remind you there is help available.
Watchdog Expects Electric Rate Ripoffs Ahead Of New Consumer Protection LawsGet ready for a summer of ripoffs. In the last four years, Illinois residents have overpaid more than $600 million for electricity, and it’s about to get worse.
Consumer Group Offers Guide To Reduce 'Robocalls'CUB said technology is allowing scam artists to make thousands of calls a minute, and the calls have reached an "alarming level." The telecom services firm YouMail estimates there were a record 47.8 billion automated calls in 2018 -- most scam calls or telemarketers.
Utility Board Pushes For Consumer Protections For Alternate EnergyA consumer advocacy group is pushing a proposal to protect customers shopping for alternative electric and gas companies.
Opposition Arises Against 2 Proposals Allowing AT&T To Stop Landline ServiceThe Citizens Utility Board, AARP and the Illinois Public Interest Research Group are teaming up in opposition to proposed legislation in the Illinois General Assembly to would let AT&T get rid of traditional landline phones.
Heating Cost Complaints Spiking This Winter, Utility Watchdog SaysThe Citizens Utility Board said it has seen a 65% increase in complaints and questions this winter about unregulated natural gas suppliers.
Citizens Utility Board Release Guide To Help Pay-TV Customers Save MoneyThe Citizens Utility Board (CUB) released Tuesday its first-ever guide to help TV viewers cut costs.
Complaint: Peoples Gas Officials ‘Misled’ Regulators About Cost OverrunsTop officers of Peoples Gas “knowingly misled” state regulators about the ballooning cost of a multibillion-dollar upgrade program to pave the way for a 2015 merger, according to a complaint filed by Attorney General Lisa Madigan and a utility watchdog.
Utilities, Watchdog Warn Customers Of ScamsIt's unusual for three utilities and the Citizens Utility Board to come together for a single news conference, but they did just that Friday to try to prevent customers from being scammed.
Whistleblowers Prompt Investigation Into Peoples Gas ProgramThe Illinois Commerce Commission on Wednesday announced an investigation into Peoples Gas’ controversial and pricey gas-main replacement program in Chicago after allegations by two whistleblowers.
CUB: Energy-Efficiency Programs Save More Money Than Alternate SuppliersA couple years ago, you could save decent money on your electric bill merely by switching to an alternate energy supplier, but Citizens Utility Board spokesman Jim Chilsen said not anymore. That is because those companies have started hiking rates, and ComEd has gotten out from under an expensive contract.
Watchdog Group Raises 'Serious Concerns' About Plan To Help ComEdIllinois lawmakers have introduced legislation that would allow ComEd to charge customers about $2 more per month to cover the costs of its nuclear power plants, drawing criticism from a utility watchdog group that says ComEd’s parent company already makes plenty of profit.
ICC Approves Rate Hike For Peoples Gas, North Shore Gas CustomersPeople's Gas and North Shore Gas customers can expect to see an increase in their monthly heating bills, reports WBBM’s Mariam Sobh.
Citizens Utility Board Holding Customer Service Horror Story ContestHave a customer service horror story that involves dealing with a utility company? The Citizens Utility Board wants to hear from you on social media.
Wisconsin Utility To Buy Peoples Gas, North Shore Gas For $9BIllinois state regulators and a consumer watchdog group were looking at a $9 billion deal for the sale of two local natural gas suppliers to a utility company in Wisconsin.