Customer Says He Was Robbed By A Bank, Phone Scammer"I'm not trying to scam anybody. I just want my money back."
Customers Sour On Customer Service By Sears"I am beyond frustrated. If they're doing this to other customers, their demise seems imminent."
Comcast Dealing With Major Outage NationwideThe outage is primarily affecting Comcast cable service, but telephone and internet services are also affected in some areas.
Cutting Costs: New Way To Get Customer Service"With a live chat you have a better chance of getting a resolution on the first try."
6 Reasons Small Business CMOs Should Care About Customer ServiceDesk.com Chief Marketing Officer Katy Dormer reveals why the factor that CMOs think least about is the one that can set them apart.
Citizens Utility Board Holding Customer Service Horror Story ContestHave a customer service horror story that involves dealing with a utility company? The Citizens Utility Board wants to hear from you on social media.
Frustrations Over Ventra System Continue To Mount Tempers are flaring as more CTA customers are unable to contact CTA's customer service with questions about their new Ventra transit cards.
Better Business Bureau Study: Businesses Can't Let Customer Service SlipA new survey serves as a warning to businesses about letting customer service – or their products – slip.