Another Google Customer Service Headache: Dozens Of Calls To Get A Refund On A Defective Pixel PhoneAfter the Morning Insiders told you about a family’s outrageous battle with Google, we heard from people with similar horror stories around the world.
Is Dealing With Google Customer Service A Dream Or A Nightmare? One Family's Horror Story Touches A NerveMany people described infuriating struggles with customer service at Google, but some made it seem like dealing with the tech giant is a snap.
Getting The Runaround From Google; How Did A Relatively Simple Customer Service Problem Turn Into A Maddening Ordeal?The Google website might be helpful. But dealing with real, live, breathing human beings at the tech giant can be infuriating.
Google Customer Service Nightmare: More Than 50 Emails To Get Tech Giant To Fix Pixel Phone BlunderCBS 2 Morning Insider Lauren Victory investigates an outrageous battle for a customer trying to return a broken Pixel cell phone.
Google Buys Fitbit For $2.1B, Stepping Back Into WearablesGoogle's lack of wearables has been a blind spot that it is fixing with the Fitbit purchase and the upcoming launch of its earbuds, the Pixel Buds, this spring, UBS analyst Eric Sheridan said in a research note.
YouTube To Pay $170 Million Fine After Violating Kids' Privacy LawGoogle's video site YouTube has been fined $170 million to settle allegations it collected children's personal data without their parents' consent.
Apple, Google Continue Inclusive Push With New EmojisThere are also wheelchairs, prosthetic arms and legs, as well as a new guide dog and an ear with a hearing aid.
Jussie Smollett Correction: Records Show Osundairo Brother, Not Actor, Was Googling News Of Alleged AttackIn the days after Jussie Smollett said he was the victim of a racially motivated attack, there was a spike in interest in his story.
What's Your Data Worth To Big Tech? Bill Would Compel AnswerThe measure would require commercial services with more than 100 million active monthly users to disclose to their customers and financial regulators the types of data they collect.
YouTube Updates Hate Speech Guidelines To Prohibit VideosYouTube is updating its hate speech policies to prohibit videos with white supremacist and neo-Nazi content.
Walmart Hires Former Google, Amazon Exec For New Tech RoleThe moves come as Walmart is trying to compete better with Amazon and other technology companies.