IDES Benefits Scam Targets Seniors; 'It's Upsetting'"I just don't want other people to have to go through this."
With Unemployed Illinoisans Not Getting Calls Back, What's Going On At IDES? CBS 2 Demands AnswersThursday marks three weeks since the Illinois Department of Employment Security debuted a callback feature – something the state called a solution for those trying to get through over the phone. But we've learned for many, their calls that aren't coming.
Working For Chicago: Fighting Hackers Who Want IDES Money"I was shocked because I haven't worked in 13 years. I just started collecting Social Security when I was 62 and so I would think the government would know that and not send me this card."
How I Got My Unemployment Benefits From The Illinois Department Of Employment Security63-year-old Chicago resident Eddie Lai was driving for Uber when the pandemic hit.
The Acting Director Of Illinois Employment Security Was The Subject Of Multiple Internal Complaints. But The Agency Won’t Release The Public Records.
Suburban Police Warn Against Unemployment Benefits ScamThe cards have the Illinois state insignia and are used to load unemployment benefit payments after a claim has been approved. 
Unemployed Workers Complain They've Been Waiting For Days For Callbacks From IDES Phone SystemMany jobless Illinois workers have taken advantage of the state’s new feature in which they can skip countless calling and long hold times and let someone from the state’s Department of Employment Security call them back. The problem is, some wait times have turned into days.
IDES, Key Bank Blame Each Other For Late Unemployment Benefits Amid COVID-19 PandemicA new audit of the Illinois Department of Employment Security reveals systemic failures long before the COVID-19 pandemic hit.
New IDES Phone System Leaves The Unemployed Hung Up Without Payments"And you know, four hours later here I am."
Pritzker Names New Head Of Illinois Employment Security Amid Unemployment System Breakdowns, Unprecedented Job LossesCBS 2's dozens of reports raised questions about IDES' overwhelmed system and uncovered how, in case after case, people were unable to successfully file for unemployment or get their benefits for months
Protesting IDES Delays Works For Chicago Woman Outside Pilsen Unemployment Office"I haven't received any communication about a check."