Aldermen Complain Of Slow 911 Response

CHICAGO (WBBM) – At their latest budget meeting, Chicago aldermen were expressing frustration at the way 911 emergency calls are handled.

LISTEN: Newsradio 780 Political Editor Craig Dellimore Reports

Aldermen, like the West Side’s Deborah Graham, say the biggest complaint from constituents is how long it takes for police to answer 911 calls.

Graham told Office of Emergency Management and Communications director Jose Santiago that she asked the police superintendent about response time.

Santiago said it’s not his personnel at OEMC who decide which calls are handled fastest. He says the Police Department sets the priorities and procedures for OEMC to follow.

The aldermen were most unhappy to hear of the two agencies blaming each other.

South Side Alderman Leslie Hairston spoke of some 5th Ward residents who called 911 while burglars were actually inside their home, but she says it took half an hour for police to arrive.

No one was hurt. But, Hairston says, response also was slow the next day when the victims called after spotting their stolen car being driven by an offender.

Santiago also fielded complaints from aldermen about the lack of contracts given to African-American owned companies and difficulties calling the 311 non-emergency number.

More from Craig Dellimore
  • Straight Shooter

    Ah yes let’s play the race card once again. Let’s ignore the fact that most of if not all of the areas where the slow response occurs are ghettos. And let’s ignore the fact that a 2-man car is not even enough manpower to handle a simple parking complaint in these neighborhoods let alone a serious call like a burglary. So let’s see ghetto residents you complain the police don’t respond quick enough. Yet when they do respond you then complain about how they handled your call and file complaints against how mistreated you were “because you’re black”. It’s a lose lose situation for these cops. Why should they run into a burglary call in a neighborhood where they will either be shot or put on trial for having to shoot an “innocent” young black man who “was a good boy who just started to turn his life around”? If you don’t like the response time then do something about cleaning up your own neigborhood and respecting the police. And seriously get off the race card already – it’s getting old – things don’t happen because your black, Hispanic, etc – they happen because of something YOU did. It’s YOUR fault not society’s.

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