CHICAGO (CBS) — For years, signs at Metra stations along Chicago-area expressways have taunted motorists by asking, “We’re on time. Are you?”
But last year its on-time performance has slipped, and the commuter rail agency’s chairman, chief executive officer and board want something done about it.
LISTEN: WBBM Newsradio’s Bob Roberts reports
As WBBM Newsradio’s Bob Roberts reports, on-time numbers tumbled last summer, when CEO Alex Clifford ordered a change in the way the agency determines the on-time performance of trains, by including trains delayed by construction for the first time.
“By removing that, you saw that instantaneously our on-time performance dropped,” Clifford said.
Under the old system, Metra routinely posted on-time performance of 95 to 98 percent. Although Clifford says comparing the old numbers and new numbers is a comparison of apples and oranges, he and acting Metra Chairman Larry Huggins told WBBM Newsradio that they both want to see the figures back at 95 percent — even with construction delays figured in.
“What we’ve got to do is get that number back up,” Huggins said. “That is the only thing I see that we need to improve on.”
Huggins said riders expect it, and Clifford predicted that the commuter rail agency will get back to 95 percent on-time performance even with what he terms a “more accurate baseline.”
Metra runs more than 700 commuter trains on 11 lines each weekday.