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Fewer Glitches Reported For Healthcare Website

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(CBS) — The Obama administration says the healthcare website is working much better now, even though there are still some challenges.

CBS 2’s Jim Williams went out to the western suburbs to see if that is true.

Beatriz Jamaica, who works for a non-profit organization, set up at the LaGrange Park Public Library, confident she would now be able help people use the government’s healthcare website.

“It should go smoothly,” said Jamaica.

Jamaica’s organization has a partnership with the Proviso Township Mental Health Commission, a government agency which serves thousands in the western suburbs.

Executive Director Jesse Rosas saw the difficult roll-out weeks ago first hand.

Four weeks ago, Rosas says, “A lot of time you’d go through this process and right before you begin to register and the system would crash. It doesn’t save the information, so you’d have to start again.”

The Obama Administration’s technology consultant, who worked on HealthCare.gov, said over the weekend the website is functioning now with few glitches.

“We’ve executed hundreds of software fixes and hardware upgrades. And the site is now stable and operating at its intended capacity with greatly improved performance,” said adviser Jeffrey Zients.

Jesse Rosas says he sees the improvement.

“It’s a 180 degree difference. It didn’t kick us out. It didn’t bump us out. It didn’t give us an error,” said Rosas.

The White House technology team says they’ve fixed more than 400 bugs in the system and the website can now handle 50,000 users at a time – or up to 800,000 a day. But administration officials concede not everyone will have a flawless experience so the work continues.

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