call center
IG Report: Tollway Supervisor Fired For Third Time
The inspector general’s report also mentioned a Tollway call center employee who was negotiating with callers to take money in exchange for reducing or dismissing toll violations and fines.
State Contracts Agency For The Blind To Staff Call Center
The state has contracted with a new partner to answer calls for professionals seeking licenses from the state, reports WBBM’s Nancy Harty.
RTA May Cut Back On Live Call Center Hours
The RTA’s Travel Information Center gets more than 5.3 million calls a year, but it may trim the center’s hours.



