call center

CTA Paying Up To $245K For Ventra Calls After Original Vendor Swamped“Courtesy calls” to Ventra customers are being made by a vendor hired by the Chicago Transit Authority for up to $245,000 without CTA board approval as part of an “unforeseen” Ventra expense, CTA officials said Monday.
IG Report: Tollway Supervisor Fired For Third TimeThe inspector general's report also mentioned a Tollway call center employee who was negotiating with callers to take money in exchange for reducing or dismissing toll violations and fines.
State Contracts Agency For The Blind To Staff Call CenterThe state has contracted with a new partner to answer calls for professionals seeking licenses from the state, reports WBBM's Nancy Harty.
RTA May Cut Back On Live Call Center HoursThe RTA's Travel Information Center gets more than 5.3 million calls a year, but it may trim the center's hours.
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