CBS 2 Chicago wbbm7801059 670 The Score

call center

A Ventra fare card reader. (Credit: CBS)

CTA Paying Up To $245K For Ventra Calls After Original Vendor Swamped

“Courtesy calls” to Ventra customers are being made by a vendor hired by the Chicago Transit Authority for up to $245,000 without CTA board approval as part of an “unforeseen” Ventra expense, CTA officials said Monday.

10/29/2013

An Illinois toll booth. (CBS)

IG Report: Tollway Supervisor Fired For Third Time

The inspector general’s report also mentioned a Tollway call center employee who was negotiating with callers to take money in exchange for reducing or dismissing toll violations and fines.

03/28/2013

(AP Graphic)

State Contracts Agency For The Blind To Staff Call Center

The state has contracted with a new partner to answer calls for professionals seeking licenses from the state, reports WBBM’s Nancy Harty.

03/18/2013

RTA May Cut Back On Live Call Center Hours

The RTA’s Travel Information Center gets more than 5.3 million calls a year, but it may trim the center’s hours.

02/24/2013