Many CTA riders are still experiencing big problems with their transition to the new Ventra card, and two aldermen want to hold City Council hearings to get answers from CTA officials.
There was more disciplinary action handed down by the CTA Friday in two cases CBS 2 has been reporting on this week.
Tempers are flaring as more CTA customers are unable to contact CTA’s customer service with questions about their new Ventra transit cards.
Amalgamated Transit Union Division 308 President Robert Kelly said the employees he represents are getting verbal abuse daily.
Union leaders are furious, claiming the CTA is simply looking for a scapegoat. CBS 2 Chief Correspondent Jay Levine reports.
The CTA admits it is using hidden cameras to crack down employees who should be working, but some employees say they are placing the cameras in places they shouldn’t be.
“Courtesy calls” to Ventra customers are being made by a vendor hired by the Chicago Transit Authority for up to $245,000 without CTA board approval as part of an “unforeseen” Ventra expense, CTA officials said Monday.
A grassroots riders group wants the CTA to scrap the Ventra system, reports WBBM’s John Cody.
As the rebuilt Dan Ryan branch of the CTA’s Red Line got its first rush hour test Monday morning, commuters were giving a thumbs up to the faster, smoother rides between 95th Street and downtown.
A relief for CTA passengers who travel to and from the South Side: The Red Line reconstruction project is over.
A registered sex offender was ordered held in lieu of $250,000 bail Saturday for allegedly rubbing up against a woman on a crowded CTA Brown Line train.
Chicago transit riders will get a break next year as the CTA said Friday that it will not raise fares or cut service.
The rebuilt south branch of the CTA’s Red Line will reopen on Sunday, and transit officials on Thursday offered a preview of what’s in store for riders.
The agreement kept intact the historic division of the supposedly discretionary funds: 98 percent to the CTA, 2 percent to Pace, while essentially forgiving a $56 million loan to the CTA that CTA has characterized as a grant and offering Metra $2 million for capital projects.
A week from Monday, the CTA Red Line is expected to reopen between Roosevelt Road and the 95th Street terminal.
A CTA bus rider has filed a federal lawsuit alleging breach of contract and consumer fraud. Among his complaints, he says he was wrongly charged for making calls to the CTA’s customer service center.
After a 13-month test, the CTA’s board Wednesday approved permanent extension of its No. 35 31st/35th bus route along 31st Street between Kedzie and Cicero, but that’s not what a roomful of protesters wanted.
A reversal from the CTA today as the agency deals with problems with its new Ventra cards.
CBS 2’s Suzanne Le Mignot reports call center Wait times have improved significantly, but there are still some customers who are upset with the transition to the new Ventra system.
The CTA’s switchover to the new Ventra fare system was hitting a major milestone on Monday, as the agency stopped sales of its old magnetic-striped fare cards at train stations.