Don Orseno

Metra Complaints Down Dramatically From Last WinterA year ago, it seemed everyone who rode Metra was complaining about lousy service in the teeth of a bitterly cold and snowy winter. While there are still complaints this winter, they are far fewer than this time a year ago, when each day seemed to bring new emergencies.
CEO Confident Metra Will Avoid Last Winter's Weather DelaysAfter a solid performance in its first major winter weather test on Tuesday, Metra’s top official said the commuter rail agency has been spending what it takes to keep the system running as smoothly as possible during the bitter cold.
Metra Implementing Changes To Prevent Last Year's Cold Weather ProblemsMetra says it's putting into practice, everything it learned during last year's Polar Vortex which created long and repeated delays for commuters, reports WBBM’s John Cody.
Metra Boss: This Time Around, Rail Agency Better Prepared For WinterCEO Don Orseno ran through some of the new equipment and procedures that are expected to prevent commuters from freezing on Metra platforms this winter.
Metra Under Federal Scrutiny Following Safety ComplaintsA team of 12 federal investigators will focus on Metra's operations, testing, and training. CBS 2's Courtney Gousman reports.
Metra Seeks More Spare Train Cars, Better E-AlertsMetra soon hopes to give you E-alerts about trains at specific times, not just for specific lines.
Metra Boss Gave Riders A Lift Home After Train BreakdownThe next time a Metra train breaks down, it may be the boss who gives you a ride home. It has already happened and WBBM's Bob Roberts has the exclusive story.
Metra Boss Faces Lawmakers' Questions About Winter Delays State lawmakers put the new head of Metra on the hot seat Monday over frequent weather delays during the record cold this winter.
Metra's Interim CEO, A Veteran Of Railroads, Gets Job PermanentlyInterim CEO Don Orseno, a former chief of operations and a train engineer earlier in his career, on Friday was named chief executive officer at $262,000 a year.
Report Criticizes Metra's Police ForceThe report says Metra’s police force has been slow to transition from one that protects property to one that prevents crime and guards against terrorists.
RTA Chairman Orders Review Of Metra Performance In Wake Of Cold Weather Problems Metra has begun a self-examination of its performance in this month's snow and bitter cold, even as the Regional Transportation Authority orders its own review.
Lack Of Spare Train Cars Means Crowded Rides On MetraThis will be another crowded day on many rush-hour Metra trains, and it appears that riders will have to endure shorter, and in many cases more crowded, trains at least through Friday.