A year ago, it seemed everyone who rode Metra was complaining about lousy service in the teeth of a bitterly cold and snowy winter. While there are still complaints this winter, they are far fewer than this time a year ago, when each day seemed to bring new emergencies.
After a solid performance in its first major winter weather test on Tuesday, Metra’s top official said the commuter rail agency has been spending what it takes to keep the system running as smoothly as possible during the bitter cold.
Metra says it’s putting into practice, everything it learned during last year’s Polar Vortex which created long and repeated delays for commuters, reports WBBM’s John Cody.
CEO Don Orseno ran through some of the new equipment and procedures that are expected to prevent commuters from freezing on Metra platforms this winter.
A team of 12 federal investigators will focus on Metra’s operations, testing, and training. CBS 2’s Courtney Gousman reports.
Metra soon hopes to give you E-alerts about trains at specific times, not just for specific lines.
The next time a Metra train breaks down, it may be the boss who gives you a ride home. It has already happened and WBBM’s Bob Roberts has the exclusive story.
State lawmakers put the new head of Metra on the hot seat Monday over frequent weather delays during the record cold this winter.
Interim CEO Don Orseno, a former chief of operations and a train engineer earlier in his career, on Friday was named chief executive officer at $262,000 a year.
The report says Metra’s police force has been slow to transition from one that protects property to one that prevents crime and guards against terrorists.
Metra has begun a self-examination of its performance in this month’s snow and bitter cold, even as the Regional Transportation Authority orders its own review.
This will be another crowded day on many rush-hour Metra trains, and it appears that riders will have to endure shorter, and in many cases more crowded, trains at least through Friday.
Metra’s top executive is apologizing for a series of problems that have befallen the commuter rail system over the past two weeks; Not the least of which is the way it has communicated with riders.
The commuter rail agency’s high-wind solution is decidedly low-tech — the anemometer, a wind-speed measuring instrument that has been around for more than 500 years.
Don Orseno has been serving as Metra’s operations chief, and has been working in the railroad industry for 40 years.