CHICAGO (CBS) — The City of Chicago’s 311 system is adding a new option, allowing residents to text in service requests.

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All you have to do is text the word Chicago to 3-1-1-3-1-1 and follow prompts to report concerns.

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Users can track the progress, and sign-up to get email alerts once a request is finished.

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Mayor Rahm Emanuel says it’s a high-tech way to keep City Hall accountable.