CHICAGO (CBS) — The City of Chicago’s 311 system is adding a new option, allowing residents to text in service requests.

LISTEN: WBBM Newsradio’s Nancy Harty Reports

All you have to do is text the word Chicago to 3-1-1-3-1-1 and follow prompts to report concerns.

Users can track the progress, and sign-up to get email alerts once a request is finished.

Mayor Rahm Emanuel says it’s a high-tech way to keep City Hall accountable.

Watch & Listen LIVE