(CBS) – This week’s severe cold and heavy snow combined to cripple mail delivery in some pockets of Chicago.

CBS 2’s Derrick Blakley talked to some Beverly residents who haven’t seen mail in days.

Just six days ago, little Vincent was delivered to his joyous parents, Chris and Sarah Cutara.

What hasn’t been delivered in that time is their mail.

For everyone in their corner of Beverly, the story’s the same: no mail, for days. Not since Saturday, for Moira Borkobec.

“I’m just assuming it was the cold the first two days. Then yesterday, we didn’t get it. And hopefully, today’s a catch up day,” she says.

Attempts to get answers from the local post office go nowhere

“I’ve been calling the Morgan Park station and no one answers the phone,” Sheila Bracken says.

Mail carriers were working in Beverly.  CBS 2 observed them.

“Service has not been consistently uniform due to the storm. We’re making efforts to get back to normal. Please be patient,” spokesman Mary Reynolds said.

Some Beverly residents are.

“The bills can stay at their place for now,” Tony Wall says.

Beverly isn’t the only neighborhood experiencing postal pain.

The postal service hopes things normalize by the end of the week.

To contact the post office about missing mail, Reynolds says people should call 1-800-ASK-USPS (1-800-275-8777).