CHICAGO (CBS) — Have a customer service horror story that involves dealing with a utility company? The Citizens Utility Board wants to hear from you on social media.
WBBM Newsradio’s Bernie Tafoya reports CUB’s Facebook page is offering a chance at $25 off your next utility bill if you enter their horror story contest.
CUB spokesman Jim Chilsen shared one of the utility watchdog’s favorite such stories from the past 30 years.
“There was a mom who complained to us that, in the process of getting new phone service, the phone company technician completely wiped out her thermostat, and left her with no heat,” he said.