By Jeremy Ross

Chicago (CBS) — If the chill from ice or the winter winds makes you shiver outside, consider what Marilyn Lee’s home in Homan Square is like inside.

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“It’s just been a horrific situation,” said Lee, who describes herself as a disabled widow.

A space heater is her only source of heat in the living room, which had a temperature of 40 degrees Sunday afternoon.

The cold temperatures caused her pipes to burst Wednesday, but her problem began downstairs in the basement.

She said her furnace used to make a constant humming sound, but now it does nothing.

Lee says through a City of Chicago program for low income households, her unit was installed in 2013. But, it stopped working and is now past its warranty.

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After calling for service, she was given a price of $950 to repair it.

“I don’t have that money,” Lee said.

Additional calls and letters to get help have led her down a red tape trail of bureaucracy.

For now, heating her home is hazardous.

“I have my stove on,” Lee said. “I have no other recourse.”

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City officials did not immediately return requests for comment or for ways to help Lee.