The CTA’s Ventra is offering prorated credit for customers with seven or 30 day passes.
During this difficult time, CTA will be offering a one-time credit for any remaining days left on an active 7- or 30-day pass to help ease the burden for our riders. To learn more and see if you are eligible visit https://t.co/3J5EIwRSea.
— Ventra Chicago (@VentraChicago) March 24, 2020
For example, a seven day pass that was activated on March 15 and used only that day would be eligible for a prorated refund reflecting six unused days. Prorated credits will be issued as transit value that is added to the cardholder’s Ventra account, which can be used to purchase passes and pay for future trips. Send an email to customerservice@ventrachicago.com with the following information no later than April 13, 2020: Account holder’s name, transit account ID number and type of pass.
RELATED: City Planning Subsidies For Taxi Industry During COVID-19 Outbreak
The South Shore is currently allowing monthly pass riders to use their March ticket for the month of April.
UPDATE 3.17 March/April Monthly Ticket: pic.twitter.com/p2ubFldA4n
— South Shore Line (@southshoreline) March 17, 2020
Metra is allowing health care workers and first responders to ride for free.
Doctors, nurses, EMTs, paramedics and other medical personnel on the front lines of the coronavirus pandemic will now be able to ride free on Metra by showing their work ID to a Metra conductor. View the news release here: https://t.co/a2zBvOj8OO pic.twitter.com/w7PMlQGHW3
— Metra (@Metra) March 23, 2020
Under Metra’s refund policy, montly passes will be refunded on a percentage basis depending on the date returned, with 100 percent refunded on or before Day 1 of the month for which the ticket is valid and 85 percent refunded on Day 2. The amount refunded continues to be reduced by 5 percent for every day thereafter until close of business on day 18 of the month, at which time no refund is permitted. Metra will also waive its $5 handling fee for monthly pass refunds due to the COVID-19 pandemic. More information on how to obtain a refund here.