CHICAGO (CBS) — A CBS 2 exclusive:

Tens of thousands of people are still waiting for a call back from the Illinois Department of Employments Services (IDES) about their benefits.

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It’s a problem CBS 2 has been tracking throughout the pandemic. A spike in the last month. The numbers show the backlog.

There are more than 39,000 numbers in the state’s system. Those are people waiting for a callback for help. Around 16,000 of them are having passwords problems.

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Those with problems logging in skyrocketed after the state launched a new security system called ILogin.

Last week, CBS 2’s Tara Molina exposed how that problem is locking out people trying to get their benefits.

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CBS 2 Chicago Staff