CHICAGO (CBS) — A CBS 2 exclusive:

Tens of thousands of people are still waiting for a call back from the Illinois Department of Employments Services (IDES) about their benefits.

READ MORE: Woman Dead, Child Among 3 Injured After House Fire In Clearing

It’s a problem CBS 2 has been tracking throughout the pandemic. A spike in the last month. The numbers show the backlog.

There are more than 39,000 numbers in the state’s system. Those are people waiting for a callback for help. Around 16,000 of them are having passwords problems.

READ MORE: Chicago Weather: Chilly Wind Monday Night

Those with problems logging in skyrocketed after the state launched a new security system called ILogin.

Last week, CBS 2’s Tara Molina exposed how that problem is locking out people trying to get their benefits.

MORE NEWS: Biden Says Omicron Variant Is ‘Cause For Concern, Not A Cause For Panic’

 

CBS 2 Chicago Staff