Chicago Lead Water Pipe Replacement Program Hasn't Started, But It's Already Being ExpandedA total of 180,000 Chicago homes don’t have water meters – which means their bills are guesstimates.
Getting Hosed: City Offers 91-Year-Old Retired CPS Teacher A "Payment Plan" For A $57,000 Water BillThe bill for her Southside six-flat is now nearly $60,000 — for water that was never used. In fact, the building has been boarded up and vacant since her last tenant moved out in 2018. 
Getting Hosed: A Look At The Universe Of Chicago Water, And Its Sometimes-Sordid History, This Earth DayIt's Earth Day. Here at CBS 2, we take water seriously: from lakes and rivers to pipes and bills.
Getting Hosed: Internal City Emails Uncovered By CBS 2 Investigators Reveal The City Derailed An Investigation Into Bad Billing PracticesChicago’s “Getting Hosed.” Again. In our exposé of the City's bad water billing system, we've asked over and over  -- why hasn’t anything been done to fix it? 
Getting Hosed: The City Makes Massive Errors On Water Bills For Metered AccountsFor years, the CBS 2 Investigators have exposed baffling gaffes in the bureaucracy that is the Chicago Department of Water Management: big, bad bills. By bad, we mean wrong. 
Getting Hosed: After Vietnam Vet Rodney Andrews Got Hit With $10,700 Water Bill At House Where He'd Never Lived, He Gets A Surprise Of New Appliances To Make It A Home
Getting Hosed: Woman Charged $24,000 For Water She Never UsedAfter Mayor Lori Lightfoot recently announced a plan to resume meter installations, we looked into the City program and discovered how ineffective it will be -- especially for one Chicagoan getting hosed.
Getting Hosed: One Woman Gets Hosed And Bulldozed By The CityCamella Batten is retired, she’s fought cancer, and she’s scared of COVID-19. But her biggest obstacle? The City of Chicago.
Tips For Dealing With The Water Department's Customer Service Representatives
Getting Hosed: Chicago's Department Of Water Management Needs A Refresher Course On Customer Service
Chicago’s Water Billing Services Ranks Among The Worst In The Midwest For Customer Satisfaction, According To A 2019 SurveyThe 2019 J.D. Power Water Utility Residential Customer Satisfaction Study measured customer satisfaction in 90 water utility services across the United States.