Getting Hosed: Chicago's Department Of Water Management Needs A Refresher Course On Customer Service
Chicago’s Water Billing Services Ranks Among The Worst In The Midwest For Customer Satisfaction, According To A 2019 SurveyThe 2019 J.D. Power Water Utility Residential Customer Satisfaction Study measured customer satisfaction in 90 water utility services across the United States.
Getting Hosed: The City's $61,000 Mistake Costs One Man The Sale Of His South Side Home
Getting Hosed: City Charges Church $6,000 For Water Even Though It Shouldn't Receive A BillOver the last year, Chicagoans have reached out to CBS 2 Investigators for help with inexplicable water bills.
Getting Hosed: Vietnam Veteran Continues His Fight With The Department Of Water Management Over $10,700 Bill
Getting Hosed: Widow Charged Five Times What Her Neighbors Pay for WaterChicago’s water billing system has long baffled customers. Now, the city’s inexplicable method for calculating water bills has even stumped CBS 2 Investigators.
Getting Hosed: Veteran Rodney Andrews' Biggest Battle Is Fighting City Over $10,000 Bill For Water He Never UsedRodney Andrews wants to unpack his boxed-up life. There is just one catch – he’s one of the many people getting hosed by Chicago’s Water Department.
Vietnam War Veteran's Hardest Fight Is With Chicago's Water DepartmentFormer Vietnam war veteran, Rodney Andrews, has one simple wish.
Getting Hosed: Woman Gets $8,000 Water Bill For Vacant And Unlivable Home Where Water Was Not Being UsedOne woman has a water bill of more than $8,000, even though she hasn’t used a drop.
Getting Hosed: Home With No Pipes Gets Hit With Nearly $9,000 Water BillThe CBS 2 investigators stay on the water beat. In the latest case, Chicago’s water department cut one man’s $9.000 water bill in half. Great. Right? Well, not really.
Getting Hosed: Water Department Can't Calculate Simple Math Problem, So Man Gets Billed More Than $5,000The city’s Water Department has a long history of slapping people with wrong bills. This time, it’s because the agency was incapable of simple subtraction.