Chicago Announces Plans To Replace Old Lead Water Pipes Connected To Some HomesThe City of Chicago plans to begin paying to replace old lead pipes connecting the water to some people's homes and installing meters on those old lines to measure usage.
Getting Hosed: One Woman Gets Hosed And Bulldozed By The CityCamella Batten is retired, she’s fought cancer, and she’s scared of COVID-19. But her biggest obstacle? The City of Chicago.
Tips For Dealing With The Water Department's Customer Service Representatives
Getting Hosed: Chicago's Department Of Water Management Needs A Refresher Course On Customer Service
Getting Hosed: City Charges Church $6,000 For Water Even Though It Shouldn't Receive A BillOver the last year, Chicagoans have reached out to CBS 2 Investigators for help with inexplicable water bills.
Getting Hosed: Vietnam Veteran Continues His Fight With The Department Of Water Management Over $10,700 Bill
Getting Hosed: Widow Charged Five Times What Her Neighbors Pay for WaterChicago’s water billing system has long baffled customers. Now, the city’s inexplicable method for calculating water bills has even stumped CBS 2 Investigators.
Getting Hosed: Veteran Rodney Andrews' Biggest Battle Is Fighting City Over $10,000 Bill For Water He Never UsedRodney Andrews wants to unpack his boxed-up life. There is just one catch – he’s one of the many people getting hosed by Chicago’s Water Department.
Vietnam War Veteran's Hardest Fight Is With Chicago's Water DepartmentFormer Vietnam war veteran, Rodney Andrews, has one simple wish.
Getting Hosed: Woman Gets $8,000 Water Bill For Vacant And Unlivable Home Where Water Was Not Being UsedOne woman has a water bill of more than $8,000, even though she hasn’t used a drop.
Getting Hosed: Home With No Pipes Gets Hit With Nearly $9,000 Water BillThe CBS 2 investigators stay on the water beat. In the latest case, Chicago’s water department cut one man’s $9.000 water bill in half. Great. Right? Well, not really.
Getting Hosed: Water Department Can't Calculate Simple Math Problem, So Man Gets Billed More Than $5,000The city’s Water Department has a long history of slapping people with wrong bills. This time, it’s because the agency was incapable of simple subtraction.
Getting Hosed: 2 Investigators Save Business Owners $33,000 On Bungled Water Bill, But That's Just One CaseIn her 2020 budget, Mayor Lori Lightfoot announced the new Utility Billing Relief Program for people with outstanding water bills. But it won't help some Chicago water customers who have gotten hosed.
Getting Hosed: Unmetered, Vacant Homes Rack Up Thousands Of Dollars In Water BillsLarry Richardson is one of the people who called CBS 2 Investigators after the first expose on the City’s water billing system aired in February. Some owed hundreds of dollars, others tens of thousands.
Getting Hosed: Chicago Property Owners Paying For Water They Never UsedThe City of Chicago is going after residents for millions of dollars, attempting to collect bills for water they never used.